Six Questions to Set proper context for a project discussion.

1.Why are we discussing this? You’ve been examining the issue in detail for a long time in preparation for the meeting. Everyone else—even the person who originally put the item on the agenda—has moved on to other things while you were doing that work. Right up front, you’ll need to refresh their memories by providing... Continue Reading →


Listening – Important thing in Customer Service 

“People don’t care how much you know until they know how much you care.” — John C. Maxwell Customer service is a personal exchange between two individuals. It’s not necessarily one person helping the other as much as it is two people working toward a shared goal to resolve some sort of problem. In a... Continue Reading →

Good Customer Service – IT Problem Handling Technic.

​Gathering the right information is the key to adopting the appropriate perspective as well as assembling all of the clues needed to define and solve the problem at hand. Here’s where your personal customer service interaction gets tactical. Three specific techniques will prove most useful for this exchange: Determine goals. The mechanics of the issue... Continue Reading →

6 Things that should be taken care in Project meetings

1.Everybody speaks. Don’t let anyone sit idle for the entire meeting. Encourage contributions by adopting an open tone, being supportive, and directly soliciting input from individuals. Show that everyone can contribute – and that everyone is expected to contribute. 2.Preparation is key. Somebody needs to prepare the main content of the meeting to ensure its... Continue Reading →

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